INFORMATION WE COLLECT

When you submit an inquiry, communicate with us, or request services, we may collect personal information such as:

• Name

• Email address

• Phone number

• Service address

• Vehicle information

• Photographs submitted for service inquiries

• Any additional information you voluntarily provide through our website or business communications

This information is collected to respond to inquiries, evaluate service requests, coordinate appointments, and maintain client relationships.

HOW YOUR INFORMATION IS USED

Information provided to The Buffing Moose may be used to:

• Respond to inquiries and service requests.

• Evaluate vehicle condition and determine appropriate services.

• Prepare estimates and coordinate appointments.

• Communicate regarding scheduled services.

• Maintain client records and service history.

• Send occasional business updates and promotional communications.

• Improve our website and overall client experience.

We do not sell personal information or share client contact details with other businesses for their own marketing purposes.

EMAIL & TEXT COMMUNICATIONS

The Buffing Moose may communicate with clients through email and text messaging for appointment coordination, service-related updates, and occasional promotional or business communications.

Service-related messages are sent as needed. Promotional communications are intended to be relevant and occasional rather than frequent or unsolicited.

Clients may opt out of promotional email communications using the unsubscribe option provided in applicable campaigns. Promotional text messages may be opted out of by replying STOP. Opting out of promotional communications does not prevent necessary service-related communication.

WEBSITE ANALYTICS & COOKIES

Our website is hosted through Squarespace and may use Squarespace Analytics and Google Analytics to understand website traffic, visitor activity, and how visitors interact with our website.

These services may collect information such as:

• Browser type and device information.

• General geographic information.

• Pages visited and time spent on the website.

• Website traffic sources and browsing activity.

Our website may also use cookies and similar technologies to support functionality and collect website usage information.

You can manage or disable cookies through your browser settings. Certain website features may be affected if cookies are disabled.

For more information, you may review the privacy policies of Squarespace and Google.

APPOINTMENT & CLIENT RECORDS

The Buffing Moose uses Acuity Scheduling to manage appointments and maintain client information, including contact details, vehicle information, and service history.

This information is retained as needed to manage ongoing client relationships, coordinate future appointments, and maintain business records.

Photographs may occasionally be stored alongside client records for internal documentation and reference purposes.

PAYMENTS

Payments are processed through Square. Payment information is handled in accordance with Square's privacy and security practices.

In certain circumstances, payment information may be securely retained by Square when authorized by the client for future transactions. The Buffing Moose does not directly store full credit or debit card numbers.

For more information, please review Square's Privacy Policy.

INFORMATION SHARING

The Buffing Moose does not sell, rent, or trade personal information.

Information may be shared with service providers such as Squarespace, Google, Acuity Scheduling, and Square when necessary to operate the website, understand website activity, manage appointments, or process payments.

These providers handle information according to their own privacy policies and practices.

Information may also be disclosed when required by law or when reasonably necessary to protect the rights, property, or security of the business or others.

DATA SECURITY & RETENTION

Reasonable measures are taken to protect personal information from unauthorized access, disclosure, alteration, or misuse.

Client information may be retained for ongoing business relationships, future appointments, recordkeeping, and other legitimate business purposes.

While reasonable precautions are taken, no method of electronic storage or transmission can be guaranteed to be completely secure.

YOUR PRIVACY

If you have questions about the personal information associated with you, or wish to update your contact information or communication preferences, you may contact The Buffing Moose directly.

Requests will be reviewed and addressed as appropriate, subject to applicable legal and business recordkeeping requirements.

CHANGES TO THIS POLICY

This Privacy Policy may be updated periodically to reflect changes in business practices, website functionality, or applicable requirements.

The current version will be maintained on The Buffing Moose Detailing website.

CONTACT

For questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact The Buffing Moose through the contact information provided on our website.